Refund & Payments Policy

Content generation on the Platform is paid for via prepaid Starcoins and/or the Platform subscription. Current prices, the number of Starcoins per operation, and the conditions of the subscription are shown on the Platform at the time of purchase.

• Starcoins are prepaid units used to generate content; they are not currency, do not accrue interest, and are not convertible to cash, except where required by law. The purchase is final and there is no cash refund of any remaining balance.
• Starcoins consumed in successfully completed operations are non-refundable.
• Starcoins may have an expiration period, always disclosed at purchase.
• Starcoins granted as a bonus or courtesy may have their own rules and may expire.

• The Platform subscription is charged recurrently on a monthly cycle until cancellation.
• Renewal is automatic; you may cancel renewal at any time, effective at the end of the current cycle.
• Plan price changes will be communicated with reasonable notice and take effect in the following cycle.

As this is a purchase made outside a physical place of business, the consumer may withdraw from the purchase within 7 (seven) calendar days of contracting, under Article 49 of the Brazilian Consumer Protection Code.

The right of withdrawal does not apply to the portion of Starcoins already used to generate content within that period, since the service was effectively rendered and consumed. A refund, where applicable, will correspond to amounts paid and not consumed.

• Generation operations that fail due to a Platform error do not consume Starcoins; where an improper charge occurs, it will be reversed or Starcoins re-credited.
• The Platform uses idempotency controls to prevent duplicate charges for the same operation.
• If you identify an incorrect charge, contact [email protected] for review.

Except for the right of withdrawal and cases of failure attributable to STARHASH, purchases of Starcoins and the subscription are non-refundable. Refund requests should be sent to [email protected] with the transaction details. Approved refunds are processed via the same payment method used for the purchase, subject to the processor’s timelines.

You may cancel subscription renewal at any time in account settings or via support. Cancellation stops future charges; access remains until the end of the already-paid cycle, with no pro-rata refund, unless the law provides otherwise.

Before opening a dispute (chargeback) with your payment provider, contact us at [email protected]; in most cases we resolve the matter directly and faster. Improper disputes may lead to account suspension while the situation is reviewed.

Questions about payments and refunds: [email protected]. Provider: [LEGAL ENTITY NAME], CNPJ [CNPJ].